Refund & Return Policy

You may request a return within 14 days of delivery. Items should be unused and in their original condition and packaging where possible.

Email support@quantrock.com with your order number and the reason for the return. We'll review your request and send next steps.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos. We'll arrange a replacement or a full refund — and in many cases you won't need to ship the item back.

Approved refunds are issued to your original payment method, typically within 5–10 business days after approval. Original shipping fees are non-refundable unless the return is due to our error.

For hygiene and safety reasons, certain items (such as intimate apparel, earrings, and personalised products) cannot be returned unless faulty.

You can cancel an order for a full refund before it has been forwarded to our supplier. Once fulfilment has begun, the return process above applies.

Need help with a return? Email support@quantrock.com.